We're excited to announce the new Portal will go live in 2025.

The real value of the Portal lies in its modern design, which enhances communication and collaboration between MASSIVE and our customers.

Users will find the new Portal is easier to monitor case progress and transparency at every stage of their case.

The new Portal will feature a multifactor authentication process for all users.

After your account is created, you will select whether to receive a text message or download an app for two-factor authentication. This extra step is designed to ensure secure access to your account. MASSIVE will not have access to your password.

The case submission process will remain virtually unchanged. You will be able to submit new cases and get updates on existing cases on the Portal.

MASSIVE will notify you of a successful submission and begin work on your case. We may contact you for additional information if needed. 

Your Lien Resolution Manager is not changing and is available to answer your questions. 

Your username will be your email address. You will be asked to create a password when setting up a new account.

After your account is created, you will select whether to receive a text message or download an app for two-factor authentication. This extra step is designed to ensure secure access to your account. MASSIVE will not have access to your password. 

MASSIVE will provide training materials as we get closer to the launch date. You can expect training on submitting a new case, how to get an update on your existing case, and how to communicate with us on the details of your case.

Your Lien Resolution Manager will remain the same and is available to answer your questions.

Yes! Schedule time with our experts for a personal training session.

Please reach out to [email protected] for additional assistance for the Portal.